Refund policy
Sinai Trading Returns and Refunds Policy
Thank you for shopping at Sinai Trading.
Order Cancellation Rights
You are entitled to cancel your order online at any time before it ships. If you wish to cancel your order after it has shipped, please contact us using one of the methods below:
· By email: info@sinaitrading.com
· Through our website: https://www.sinaitrading.com/pages/contact
· By phone: +1 647-424-3984
Once the item has shipped and a cancellation request is received, rerouting and return shipping costs will be deducted from the refund.
Refunds will be processed within 14 days of receiving the returned product and issued to the original payment method used to place the order.
Return Categories
Our return policy is divided into two main categories:
1. Wrong/Damaged/Defective/Not as Described
If you receive:
· An incorrect item
· An item not accurately described in the listing
· A defective item prior to shipping
· An item damaged during transit
We take full responsibility for these returns and will provide a prepaid return shipping label.
If the item is damaged by the buyer within the store warranty period, please contact our customer service team for assistance. Some claims under this category may be denied depending on the circumstances.
2. Buyer Remorse (Change of Mind or Unsuitable Item)
If you change your mind or the product does not meet your needs, the return shipping cost will be covered by the buyer. A restocking fee may apply if:
· The packaging is damaged
· Accessories are missing
· The item is not returned in its original condition
Conditions for Returns
To be eligible for a return, the item must meet the following criteria:
|
Product Type |
Return Window |
|
Brand New |
30 days |
|
Open Box |
90 days |
|
Refurbished |
180 days |
|
Sealed Products |
No Return |
The item must be in its original packaging.
Non-Returnable Items
The following products cannot be returned:
· Baby products (e.g., breast pumps, feeding bottles)
· Shaving kits
· Adult products
· Items unsealed after delivery due to hygiene reasons
· Products that are inseparably mixed with other items after delivery
We reserve the right to refuse returns that do not meet these conditions at our sole discretion.
How to Return Items
You can return items by:
· Online request through our website
· In-person at our warehouse: 1260 Fewster Drive, Unit #10, Mississauga ON L4W 1A5, Canada
Refund Processing
Once we receive and inspect your return, refunds will be processed within 2 business days to your original payment method. If you do not see your refund within this period, please check with your bank or credit card provider as processing times may vary.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
· By email: info@sinaitrading.com
· Through our website: https://www.sinaitrading.com/pages/contact
· By phone: +1 647-424-3984